Quick answers to the most common questions about orders, shipping, returns, and our products.
Most orders are processed within 1–3 business days. During peak launches or holidays, processing times may be slightly longer, but we always work to get your order out as quickly as possible.
Shipping times vary depending on your location and the selected shipping method at checkout. You'll see an estimated delivery window at checkout and in your shipping confirmation email once your order has been dispatched.
We start preparing orders shortly after they are placed. If you need to make a change, contact us as soon as possible with your order number. While we can't guarantee modifications, we'll do our best to help.
We offer a returns window for unworn items in their original condition and packaging. Please refer to the Shipping & Returns page for full details on eligibility, timelines, and how to start a return.
Availability of international shipping depends on your region and current logistics. At checkout, you'll see whether your address is eligible and which shipping options are available.
You can refer to our Size Guide for detailed measurements for each size. If you are between sizes or unsure, we generally recommend sizing up for a more relaxed fit.
Le istruzioni di cura sono incluse in ogni pagina prodotto e sull’etichetta del capo. In generale, consigliamo di lavare al rovescio con un ciclo delicato e colori simili, evitando l’asciugatura ad alta temperatura per preservare i ricami e i tessuti.
If something isn't right with your order, please contact us as soon as possible with your order number and photos of the issue. We'll review the situation and work with you on a replacement or suitable resolution.
